How it works

With our assistance, it's never been so easy and secure for overseas buyers to order items from Taobao.com. Here is how it works with us:


Step #1: Go to www.taobao.com and search for the item you want to buy; How to search the item on Taobao.com?

Step #2: Email us the item details, e.g. listing URL, color, size & item images, as informative as possible. Our email: taobaoassistant@live.cn

Step #3: Send us the initial payment upon receipt of our invoice, consisting of a) item price, and b) domestic postage; Method of payment? How much I should pay exactly?

Step #4: We order the item from the seller after confirming your cleared payment;

Step #5: We check the item quality after it arrives at our warehouse, repackage it, and calculate international postage; How much international shipment costs? How long it takes?

Step #6: Send us the payment for c) international postage, and d) our commission; How much we charge for our service?

Step #7: The item is dispatched within 2 working days upon receipt of your cleared payment; A shipping notification is emailed to our clients when their order is dispatched.

Step #8: The item is successfully delivered to your door;

Step #9: After-sales service;

Step #10: Transaction completed.